On Trustpilot , LensCrafters has an average customer rating of 2 out of 5 stars. Positive reviews frequently mention excellent customer service within LensCrafters stores. Negative reviews express concerns over hidden costs and online order problems.
LensCrafters does not have accreditation from the Better Business Bureau , but, at the time of writing, the company has closed complaints on the website in the last year. It stocks 20 different contact lens brands, including its own label and popular brands such as Acuvue, Dailies, and Proclear.
It also stocks single vision, toric, multifocal, and colored lenses to suit customers with a wide range of requirements. Eyeglasses and sunglasses for men, women, and children are all available from the company. On the website, a person can filter their eyewear options by gender, face shape, frame shape, material, color, fit, and price. In its stores, LensCrafters also conducts eye exams. A person can schedule one of these exams via the website, or they can phone their local store.
A person can find their local LensCrafters store here. If a person purchases or picks up their eyewear in-store, LensCrafters offers a personal fitting session and provides aftercare advice. If a customer needs adjustments or cleaning, they can take their eyewear into any LensCrafters store.
They will need to send LensCrafters a copy of their prescription if they require prescription lenses. A separate contact lens prescription is required to purchase contact lenses. Learn how to understand an eye prescription here. LensCrafters claims that it accepts most vision insurance plans online and in-store, including EyeMed, Aetna, and Humana. LensCrafters offers free domestic shipping, noting that prescription eyewear and contact lenses will take approximately 7 days to process before shipping.
After selecting a location, you will be able to see its available doctors and slots. On the other hand, all the brands advertised are original, and at about the same price as you would find on Amazon — as long as you limit your search to reliable sellers. Some of its best-selling brands include:.
Mostly associated with sunglasses, this high-end brand is easy to find in action movies, usually worn by a fashionable hero. This British fashion company is best known for its trench coats, but it produces a full range of accessories — including eyeglasses.
Vogue eyeglasses often target a more adult and traditional audience than Ray-Bans but are nonetheless fashion-oriented. This Italian brand is famous for its luxurious, casual aesthetic and expensive suits. All of the prices listed above are for frames alone. LensCrafters also sells sunglasses , mostly from the same brands as its regular eyeglasses. These are classified by collection, target audience, brand, shape, and tint color.
For an additional price, some of these sunglasses models are also available with tinted prescription lenses, made out of plastic or polycarbonate.
The range of contact lenses offered by LensCrafters covers pretty much all major brands and includes the following types:. Toric contact lenses can simultaneously address astigmatism and nearsightedness.
These are available in daily and monthly models. Most of these can be financed using Amazon Affirm. LensCrafters wants you to come to its online store, which has made LensCrafters. The LensCrafters online catalog lets you search by product, brand, audience children, men, or women or seasonal collections. After you find the model you want, either add it to your shopping cart directly or add prescription lenses first.
If you do the latter, you will get a very streamlined pop-up menu to select the lens material and filter type. At this stage, you can also apply for Amazon Affirm financing or add a discount code. After you complete your orders, LensCrafters will take around 7 days to process your order and manufacture your lenses. The total time between ordering and receiving your new eyewear also depends on the type of shipping you chose.
It offers three shipping categories:. The company usually provides clients with a day window for returns and refunds, which begins on the day the product arrives at your home. Its biggest customer by far was Sunglass Hut, which, like LensCrafters, had stores in malls across the country.
Luxottica purchased Sunglass Hut in early It promptly told Oakley it wanted to pay significantly lower wholesale prices or it would reduce its orders and push its own brands instead. Luxottica acquired Oakley a few years later, adding it to Ray-Ban, which Luxottica obtained in It destroyed competition. Regulators are currently wringing their hands over further consolidation in the wireless industry, with a proposed merger between Sprint and T-Mobile raising the prospect of just three major carriers.
Send your tips or feedback to david. David Lazarus is an award-winning business columnist for the Los Angeles Times. His work runs in newspapers across the country and has resulted in a variety of laws protecting consumers.
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Entrepreneurs and industry leaders share their best advice on how to take your company to the next level. Eyewear retailer LensCrafters is taking a fresh look at its stores and reimagining them as showrooms that deliver a premium shopping experience and a community destination for vision care expertise.
It has unveiled two flagship stores in New York City which will serve as models for other flagships it expects to open in other major cities. The remodeled New York stores showcase more of its proprietary, premium designer frames and cutting-edge lens and eye-exam tech, leveraging its relationship with parent company EssilorLuxottica. If we want to provide the customers with a high-quality experience, you cannot separate the vision care from the eyewear.
LensCrafters new stores also reflect the path LensCrafters has been on since , when founder E. While store closings and stay-at-home quarantines during the pandemic hurt LensCrafters and other eyewear retailers in , an aging population and a rebounding economy are expected to boost demand for premium eyewear in the coming years, according to a report by research firm IBISWorld. The Essilor-Luxottica merger gives both companies greater opportunities for market penetration and will allow Luxottica to position its stores as premium retailers, the IBISWorld report said.
The retailer has made a number of technology investments in recent years to enhance its eye examinations. It began implementing Clarifye, a digital eye exam that allows for more precise prescriptions, in , and last year began installing lens simulator digital devices that let customers see how different lenses — such as transition lenses or blue-light filters — work with their individual prescriptions. Ideally, he said, a customer journey would start with an eye exam in the optometry area, then transition to the retail part of the store, where sales associates can help the customer select frames and fit them.
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